Refund policy

Return & Cancellation Policy

We strive to provide a smooth and satisfying shopping experience for all our customers. Therefore, returns and exchanges are available for all products offered through our store, subject to the terms outlined below.

Returns & Exchanges

Customers have the right to request a return or exchange for products purchased from our store under the following conditions:

• The product must be returned in its original condition and original packaging as received.
• The request for return or exchange should be submitted within a reasonable time after receiving the order.
• The product must not show signs of use, damage caused by misuse, or missing parts.

How to Request a Return or Exchange

If you wish to return or exchange a product, please follow these steps:

1. Contact us via WhatsApp using the number provided on the shipping label, or through the Contact Us page on our website.
2. Send a clear photo of the product along with:
   • Order number
   • City
   • Full address
3. Our support team will review your request and assist you with the return or exchange process.

Damaged or Incorrect Products

If the product you receive is damaged, defective, or different from what was described on our website, please contact us immediately.

In such cases, we will arrange an exchange or provide a full refund according to the situation.

Product Usage Expectations

Our responsibility is limited to the product specifications and descriptions listed on the product page. We are not responsible for expectations related to product usage that were not mentioned on the website.